Straight answers.

Do you require a contract?

No. All plans are month-to-month. Email us before your next billing date and you're done. No call required, no cancellation forms, no questions asked. Everything stays yours.

What happens if I cancel?

You keep everything: your Google rankings, GBP listing, ad account, citations, and all your history. We hand it all over. Nothing is locked to us.

Is your team based in the US?

Yes: Jacksonville, FL. 15+ years in SEO and digital advertising. No overseas subcontractors ever touch your website, Google account, or any customer data.

How do I get started?

Pick a plan and purchase. We reach out within one business day to kick off the onboarding: collect access, run the baseline audit, and lock in your keywords.

How do I cancel?

Just email us before your next billing date and you're done. No phone calls, no forms, no questions. We earn your business every month or we don't keep it.

What is AEO?

AEO (Answer Engine Optimization) structures your content to appear in AI-generated answers: ChatGPT, Perplexity, Google AI Overviews. Millions of searches now bypass traditional results entirely. Our SEO+AEO plan covers both.

How long until I see SEO results?

Established sites typically see keyword movement in months 2-4. New sites or competitive markets take 6-9 months. We set this expectation upfront, every time. Clients who understand the timeline stay: clients who expect overnight results churn. For a deeper breakdown with an interactive calculator, read our full guide at /blog/how-long-does-seo-take.

What keywords do you target?

We research and identify up to 30 target keywords at kickoff based on your business, location, and competition level. You review and approve before we start tracking.

What is the Maps 3-Pack?

The 3-Pack is the block of three local business listings that appears at the top of Google for local searches. It drives the majority of calls and direction requests: more than the organic results below it. We wrote a step-by-step playbook at /blog/google-maps-ranking with a free GBP scorer tool.

Do I need a Google Business Profile?

Yes: it's required for Maps rankings. If you don't have one, we'll help you set it up and verify it in month 1.

What are citations?

Citations are business directory listings (Yelp, Apple Maps, YellowPages, etc.) with consistent Name, Address, Phone. Google uses them to verify your business is legitimate and local. Reviews also play a big role in Maps rankings: see our guide at /blog/how-to-get-more-google-reviews.

Do you take a percentage of ad spend?

No: never. We charge a flat $450/mo management fee. Your entire ad budget goes directly to Google. Our incentive is performance, not budget inflation. Wondering if ads are worth it for your business? Read our cost-per-lead breakdown at /blog/is-google-ads-worth-it.

How much should I budget for ads?

We recommend a minimum of $500-$1,000/mo in ad spend for most markets to get enough data to optimize effectively. The right number depends on your market and goals. Not sure whether to invest in ads or SEO first? See our comparison guide at /blog/google-ads-vs-seo.

Do I own my Google Ads account?

Yes, always. The account is in your name. If you leave, you take the account and all its history with you.

Can I white-label these services?

Yes: all three services are fully white-label. Reports go out under your brand. We never contact your clients or reveal our involvement. Your clients never know we exist.

How is agency pricing handled?

You set your own pricing to your clients. We charge you our standard rates: what you charge your clients is entirely your decision.

Will you ever market to my clients directly?

Never. We have no visibility into who your clients are and no interest in contacting them. Your client relationships are yours.